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Automation · Workflow Orchestration · Service Integration · AIAutomation · Workflow Orchestration · Service Integration · AI
Automation Lead & AI Solutions Specialist with 10+ years turning manual, error-prone work into intelligent, self-running systems — across banking, e-commerce, surveys, and field operations.
For over a decade, I've worked independently with businesses across the world — listening first, then building the simplest solution that solves the real problem.
My journey began with 50+ websites and web apps for small businesses in the pre-COVID years, and grew into 20+ flagship systems — backend microservices for international agencies and enterprise-grade applications for one of India's leading banks. The common thread? Reducing manual effort and removing room for human error.
I believe the real value isn't in knowing one language or framework — it's in understanding the problem clearly, then choosing the most practical, user-friendly way to solve it. Technology keeps changing; understanding the problem never goes out of style.
I started out in enterprise operations — processing healthcare claims for a major US insurer — then spent a decade building independently in IT. Joining Dentsu would be my return to an organization — a team I'm genuinely excited to learn from, contribute to, and grow with.
And Dentsu's focus — simplifying media & content operations through automation, asset management, versioning, and distribution — is exactly the kind of problem I love untangling.
Led end-to-end delivery of 20+ flagship systems & 50+ web apps — owning scope, build, deployment and support, and coordinating client & vendor teams across 6+ industries and 2 countries.
PCRS process (final stage of claims resolution) for UnitedHealth Group (UHG), USA — resolving healthcare-insurance claims with accuracy and SLA discipline (11 months), before moving into independent development.
University of Mumbai
MVM Jr. College, Mulund West
Mulund Vidya Mandir, Mulund West
I think in RPA fundamentals — turning repetitive, rule-based tasks into reliable automation that runs accurately every time. I understand UiPath conceptually; I simply haven't had hands-on access yet — and it's the platform I'm most eager to ramp on quickly.
Coordinating many tasks and services into one smooth business flow — deciding what runs first, what runs next, how systems talk, and what happens when a step fails. I've built real, scalable workflow solutions hands-on in n8n, wiring apps, APIs and AI into a single orchestration layer.
Building AI-driven experiences — from AI agents and RAG-powered, natural-language support ticketing to AI-assisted development — that extend automation far beyond simple repetition.
End-to-end delivery in Python, Angular, PHP and Laravel — modern frontends, backend microservices, APIs, and secure POS systems — with an eye on zero-trust security and real-world reliability.
Keeping systems running — root-cause analysis, monitoring and SLA-minded resolution. I've built an L2/L3-style support desk and am familiar with ITIL-style incident, change & problem practices.
Hands-on quality assurance — writing test cases and automated checks for UI, APIs and workflows, catching issues before they ever reach production.
My real strength: listening carefully, understanding the actual business pain, and designing the simplest solution that removes it. The best solutions follow the best questions.
I've led and owned full project lifecycles — requirement → deployment → support — coordinating client and vendor teams end to end, not from a corporate bench but shoulder-to-shoulder with the business.
A selection from 20+ flagship systems · Projects 01–03
Leading Indian Bank · Enterprise
An orchestrated workflow for the bank's sales teams — automating CRM updates, notifications, assignment, and reporting from one platform.
3 Agencies · Dubai
Field-survey platforms for product-launch research — capturing residential responses and handling collection and reporting at scale.
Survey Company · Dubai
An L2/L3-style support desk — field staff raise tickets in plain language; an AI agent reads each issue, retrieves relevant context (RAG), drafts root-cause-based fix steps, and offers one-click authorized resolution, keeping turnaround within SLA.
Projects 04–06 · continued
Private Organization · Franchise
A POS for their franchise business supporting COCO, FOFO and SIS (Shop-In-Shop) models — including an asset-light SIS flow where vendors simply display a QR banner and customers place orders by scanning it. Built on a zero-trust model with silent printing for proprietary gift-art files.
Gifting Company · Retail
A complete end-to-end store — catalog, cart, checkout, and order management — built for a gifting brand to scale online.
Printing Agency · Media Automation
A media-asset generation pipeline producing print-ready certificate files at volume, with automated validation — removing repetitive manual design and guaranteeing consistent, error-free output.
Projects 07–08 · continued
Travel Agency · Backend Service
A structured, API-driven backend powering a travel agency's tour operations, built to integrate cleanly with their systems.
Pharma Companies · Compliance
A data-collection platform for pharma gifting requirements — capturing structured records to keep processes transparent and compliant.
“Automation isn't just workflows that repeat work to save time. It's anything that greatly saves human effort — and, just as importantly, brings accuracy that humans lose over long, repetitive tasks.”
— My definition of automationThe best solutions come only after you fully understand the actual requirement. I listen first — then the right technology becomes obvious.
When a tool sits at the core of how a team works, it goes straight to the top of my list — I see learning as an opportunity, never a challenge.
People doing the same task for long periods make mistakes. Well-built automation does it correctly, every time.
From first conversation to deployment and support — end-to-end knowledge of real project lifecycles, not just one slice.
The best automation starts with a conversation about the real problem — I'd love to have that one with you.
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